Terms of Use

Last updated: April 2026

Please read these Terms of Use before accessing our website or participating in any Visibly Her CIC service.

1. About Visibly Her CIC

These Terms of Use govern your use of this website and participation in services provided by Visibly Her CIC, a Community Interest Company registered in England and Wales (Company No. 16926961).

Visibly Her CIC provides peer support groups, 1:1 coaching and support, workshops, and wellbeing resources for women living with chronic illness. We are a not-for-profit organisation. Any surplus we generate is reinvested directly into the community we serve.

By using this website or accessing any of our services, you agree to these Terms of Use. If you do not agree, please do not use our services.

Contact us at: info@visiblyher.org

2. Our Services Are Not Clinical Care

Visibly Her CIC is a peer support and community wellbeing organisation. Our services are not a substitute for medical, clinical, or therapeutic care.

Participation in our peer support groups, 1:1 sessions, workshops, or retreats does not constitute entry into a clinical or therapeutic relationship. The information and resources on this website are for general informational and self-reflective purposes only and do not constitute medical advice, diagnosis, or treatment.

Our services are designed for women who are not currently in acute clinical crisis. If you are experiencing a health emergency, please call 999. For urgent mental health support, please call the Samaritans on 116 123 or NHS 111.

By accessing our services, you confirm that you understand and accept this distinction.

3. Who Our Services Are For

Visibly Her CIC services are open to women living with chronic illness aged 18 and over. We particularly welcome women who are not in employment due to ill health or disability, or who are on low incomes, though our groups are open to all women with chronic illness.

We reserve the right to decline or end participation where we believe our services are not appropriate for a person's needs, or where participation poses a risk to themselves or others. In such cases we will endeavour to signpost appropriate alternative support.

4. Peer Support Groups

Attendance
Our peer support groups are facilitated spaces, not clinical or therapeutic groups. They are spaces for connection, shared experience, and community. No referral is required to attend.

Group agreements
All participants are asked to respect the confidentiality of other group members. What is shared in the group stays in the group. We ask all participants to engage respectfully and to support a safe environment for everyone present.

Session availability
As our facilitators also live with chronic illness, there may occasionally be times when a session does not run due to health or other unforeseen circumstances. We will always notify registered participants as early as possible.

Free to attend
Our weekly peer support groups are free to attend. Some workshops, retreats, and 1:1 services may carry a charge. Where a discount is available for women on low incomes, this will be clearly stated.

5. 1:1 Coaching and Support

Where 1:1 coaching and support sessions are available, these are led by the founder or a trained associate. Sessions are offered to women who are not in work or who are on a low income. Please contact us to find out more about availability and any associated fees.

1:1 sessions are coaching and peer support in nature. They are not counselling or therapy. Where a participant requires clinical support, we will signpost appropriate services.

6. Fees, Payment, and Cancellation

Free services
Peer support groups and the free welcome call are provided at no charge.

Paid services
Where a service carries a fee, the fee will be clearly stated before booking. Payment is required to confirm your place.

Cancellation by you
If you need to cancel a paid booking, please notify us as soon as possible at info@visiblyher.org. Where cancellation is made more than 14 days before the event, a full refund will be issued. Where cancellation is made within 14 days of the event, we are unable to offer a refund, but we will do our best to transfer your place to a future date where possible.

We understand that chronic illness can make planning unpredictable. If you are unable to attend due to a health flare, please contact us and we will do our best to accommodate you.

Cancellation by us
In the event that Visibly Her CIC needs to cancel a paid event, a full refund will be issued. Nothing in this policy affects your statutory rights.

7. Free Resources

Where you download a free resource from our website, you agree to receive the resource and occasional updates from Visibly Her CIC. You can unsubscribe at any time. Resources are provided for personal, non-commercial use only.

8. Intellectual Property

The VISIBLE™ Framework and all associated materials, resources, workbooks, and content on this website are the proprietary intellectual property of Visibly Her CIC. Trade mark pending.

Materials are provided for your personal use only. You may not reproduce, distribute, share, or use any materials for commercial purposes without our prior written consent.

9. Website Use

You may use this website for lawful purposes only. You must not use it in any way that is harmful, disruptive, or offensive, or that infringes the rights of others.

We take reasonable steps to ensure the accuracy of information on this website, but we cannot guarantee it is complete or up to date at all times. We reserve the right to update or remove content at any time without notice.

10. Limitation of Liability

Visibly Her CIC provides its services with care and good faith. However, to the fullest extent permitted by law, we are not liable for any loss or damage arising from your use of our website or participation in our services, except where caused by our negligence or breach of a legal duty.

Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these Terms of Use from time to time. The current version will always be published on our website. Your continued use of our services following any update constitutes acceptance of the revised Terms.

13. Contact

• Email: info@visiblyher.org
• Registered address available on request or via Companies House (Company No. 16926961)