Privacy Policy

Last updated: April 2026

1. Who We Are

This Privacy Policy applies to Visibly Her CIC, a Community Interest Company registered in England and Wales (Company No. 16926961).

We provide peer support groups, 1:1 coaching and support, workshops, and wellbeing resources for women living with chronic illness, based in Lewisham, SE London and serving women across the UK online.

For UK data protection purposes, Visibly Her CIC is the data controller in respect of personal data collected through this website and through our services.

Contact us at: info@visiblyher.org

2. What Data We Collect

Through this website and our services, we may collect:

• Name and email address submitted via contact forms, mailing list sign-ups, or free resource requests
• Information you choose to share about your circumstances or health background when registering for groups or completing intake forms
• The content of messages or enquiries you send to us
• Technical data including IP address, browser type, and pages visited via website analytics

Where you share information about your health or chronic illness, this is special category data under UK GDPR. We collect this only where you have provided explicit consent and where it is necessary to deliver our services safely and appropriately.

3. How We Use Your Data

• To respond to your enquiry or register you for a group, workshop, or welcome call
• To deliver peer support services and send relevant service communications
• To send the free resource you have requested and occasional updates you have consented to receive
• To maintain appropriate records for safeguarding purposes
• To comply with our legal obligations as a CIC
• To improve our website and understand how our services are being used

We do not use your personal data for automated decision-making or profiling. We do not sell your data to any third party.

4. Lawful Basis for Processing

• Consent: for mailing list communications, free resource delivery, and collection of special category health data
• Legitimate interests: responding to enquiries, running peer support groups, and managing the organisation
• Legal obligation: where we are required to process data by law or to fulfil our safeguarding duties

5. How Long We Keep Your Data

• Enquiry and mailing list data: until you unsubscribe or withdraw consent, or 24 months from last contact where no service is accessed
• Participant records: for the duration of your engagement with us plus 7 years
• Safeguarding records: minimum 7 years
• Financial records: 7 years in line with HMRC requirements

6. Who We Share Your Data With

We do not sell personal data. We may share data with:

• Technology providers supporting our website, email, and booking systems, acting as data processors under appropriate agreements
• Statutory bodies where we are legally required to share information, including where a safeguarding concern arises

We will never share your personal information with funders, partners, or third parties for marketing purposes.

7. Your Rights

Under UK GDPR you have the right to access, rectify, erase, restrict, or port your personal data, and to object to processing. To exercise any right please contact us at info@visiblyher.org. We will respond within one calendar month.

You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

8. Email Communications

Where you subscribe to our mailing list or request a free resource, you agree to receive the resource and occasional updates from Visibly Her CIC. We will never share your details with third parties. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

9. Cookies

This website may use essential and analytics cookies to help us understand how visitors use the site. You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of the site.

10. Changes to This Policy

We may update this policy from time to time. The current version will always be published on our website with the date of last update shown above. We encourage you to review this policy periodically.

11. Contact Us

• Email: info@visiblyher.org
• Post: Visibly Her CIC, registered address available on request or via Companies House (Company No. 16926961)