DELIVERY

Delivery Model

How Trauma-Informed Programmes Are Delivered

How Trauma-Informed Employment Programmes Are Delivered in the UK

TRIUMPH RECLAIM is a structured, cohort-based employment support programme delivered across seven sequential phases. This page sets out the complete delivery model for commissioners, referral partners, and organisations evaluating the programme for implementation.

Target population: Women experiencing economic inactivity due to chronic health conditions, trauma histories, or both. Not in acute clinical crisis. Target outcome: 70% sustained employment at 13 weeks post-placement, verified through HMRC Real Time Information.

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Weeks

Fixed-term including in-work support

Sequential Phases

Each phase creates the condition the next requires

Max Cohort

Fixed for clinical governance reasons

70%

Target Outcome

Sustained employment at 13 weeks via HMRC RTI

Programme Structure

Structured Trauma-Informed Employment Programme

TRIUMPH RECLAIM is delivered in seven defined phases, each with specific objectives, progression criteria, and measurable outcomes. Participants move through each phase in sequence. The programme does not permit phase skipping or timeline compression without compromising outcome integrity.

Phase R — Readiness

Psychological safety and trauma-informed assessment. TRIUMPH baseline assessment across all seven pillars. Establishing the conditions for engagement before employment-focused activity begins. Polyvagal theory confirms goal-directed behaviour is neurologically inaccessible when the nervous system is in threat response. This phase addresses that directly.

Phase E — Empowerment

Identity, values, and narrative. Separating participant capability from participant history. First distance travelled data captured. Practitioners are trained to distinguish expected therapeutic dip from clinical deterioration before delivery of this phase is permitted.

Phase C — Capacity

Energy management and sustainable foundations. Practical systems for managing fluctuating capacity alongside employment goals. Equality Act 2010 reasonable adjustments framework introduced. Addresses the IPPR finding that women with chronic conditions are 2.3 times more likely to exit the labour market permanently.

Phase L — Launch

Skills development and employment planning. CV work, Individual Action Plans co-created with each participant, and DiSC-informed communication strategies. Employment targets set collaboratively, not imposed. Outcome: participant is genuinely ready, not pushed.

Phase A — Action

Supported job searching and employer engagement. Employment starts recorded and verified against HMRC RTI from this phase. Volunteering, education, and self-employment are valid programme outcomes at this stage. Interim outcome report produced at week 30.

Phase I — Integration

In-work support and workplace navigation. Support intensifies at job entry rather than withdrawing. The 13-week sustained employment milestone is tracked and evidenced in this phase. This is the phase most employment programmes do not have. Centre for Mental Health (2022) confirms in-work support for minimum 12 weeks post-placement achieves significantly higher 26-week sustainability rates.

Phase M — Mastery

Self-direction, future planning, and sustained achievement. The 26-week sustained employment milestone tracked and evidenced. Final TRIUMPH pillar re-scoring produces the complete transformation trajectory. Comprehensive final outcome report produced at programme end.

Delivery Format

Group-Based Trauma-Informed Delivery

The programme is delivered in a defined group format across all phases. Group delivery is a clinical decision, not a cost decision. The group therapeutic element requires a size that allows genuine relational trust to form between participants and between participants and practitioners.

Group Sessions

Delivered in person at a commissioner-agreed community venue. Eight to twelve participants per cohort. Supports peer connection and builds a structured shared environment. Group size is fixed for clinical governance reasons.

Individual Sessions

Available in person or virtually. Used for Individual Action Plan review, barrier-specific support, and health-related adjustments. Virtual attendance counts as full attendance for all outcome reporting purposes.

Named Practitioners

Two qualified associate practitioners per cohort from Session G1 to Phase M graduation. No substitution or handover permitted within a cohort cycle. Supervised by Programme Directors before and during delivery.

Referral and Entry

Referral Pathway and Entry Criteria

All referrals are processed through a defined five-step pathway. Entry criteria are not gatekeeping — they are the conditions under which the programme can deliver the outcomes it is specified to deliver.

Entry Criteria

✓

Women experiencing economic inactivity related to chronic illness, trauma, or both

✓

Motivated toward employment even where capacity is currently limited

✓

Capable of sustained employment with appropriate support

✓

Able to engage in structured group sessions

✓

Previously unsuccessful in standard employment provision

Outside Programme Scope

✗

Acute psychosis or severe untreated substance dependency

✗

Active suicidal crisis requiring clinical intervention

✗

Requiring clinical therapy before employment support

✗

Contracts requiring delivery in under 12 weeks

Screening

All referrals screened within 48 hours of receipt against defined eligibility criteria.

Declined Referrals

Structured feedback form returned within five working days specifying reason and conditions for re-referral.

First Session

Maximum 15 working days from referral to first session. Welcome call and information pack precede attendance.

Outcomes

Outcomes of Trauma-Informed Employment Intervention

All outcome targets are DWP-aligned and verified through HMRC Real Time Information. Outcome tracking aligns with commissioner reporting requirements. Where no commissioner template is prescribed, reporting follows DWP outcome evidence standards.

85%

Retention Target

Phase R through to Phase I

60%

Employment Rate

Employment or self-employment by Phase A end

70%

13-Week Sustained

Sustained employment at 13 weeks post-placement

65%

26-Week Sustained

Sustained employment at 26 weeks post-placement

Safeguarding and Boundaries

Scope, Safety, and Governance

TRIUMPH RECLAIM is not a clinical therapy service. It operates within a defined safeguarding framework with clear boundaries of scope. Every risk a commissioner is responsible for managing has a documented protocol within the operational framework.

Safeguarding Structure

Designated Safeguarding Lead holds Level 4 qualification. All practitioners hold Level 3 minimum. Documented escalation protocol in place. Concerns escalated to the DSL within the same session. Onward referrals follow local authority protocols.

Clinical Boundaries

Where a participant's presentation moves beyond the programme's defined scope, a documented protocol initiates onward referral to appropriate clinical services without disruption to the remaining cohort. The programme does not replace therapy or crisis intervention.

Practitioner Governance

All practitioners operate within a defined competency framework. Six-weekly individual clinical supervision and monthly group peer supervision are mandatory. Secondary trauma risk is actively monitored. Missed supervision reported to lead practitioner within 48 hours.

Implementation

Integration Within Existing Services

TRIUMPH RECLAIM is designed for delivery within existing commissioning systems. The programme's core structure and phase sequence are fixed. Contextual delivery parameters — venue, cohort start dates, reporting format — are agreed with commissioners at contract stage.

Commissioning Routes

Aligned with Connect to Work and DWP employment frameworks, UK Shared Prosperity Fund, NHS Talking Therapies referral pathways, and Local Authority Public Health commissioning. Phase specifications and financial model available at scoping call.

Delivery Environment

In-person group delivery at commissioner-agreed community venue. Individual sessions available virtually. Standard community room with appropriate layout is sufficient. No dedicated clinical facilities required.

What Stays Fixed

The seven-phase sequence, session structure, practitioner model, eligibility criteria, and outcome framework do not vary by commissioner. These are programme integrity parameters. What varies is context — not content.

TRIUMPH RECLAIM provides a consistent, structured intervention that can be implemented within existing commissioning systems while maintaining delivery integrity and participant safety. Full phase specifications, practitioner competency framework, financial model, and governance suite are available at the scoping call.

Commissioners → Evidence → The Programme → Practitioners →

Ready to discuss implementation?

Whether you are evaluating this programme for commissioning, exploring a referral pathway, or considering a delivery partnership, the scoping call is the right first step. Sixty minutes. A direct conversation. Everything you need to make a confident decision.

Request Programme Overview Commissioner Information

TRIUMPH RECLAIM is a programme by Mindset + Mastery, founded by Victoria Taylor and Stephanie Brown. We work with women experiencing economic inactivity due to chronic illness, trauma, or both.

Email: info@triumphreclaim.com

Phone: 0208 058 4508

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Evidence and Outcomes

TRIUMPH RECLAIM is a structured employment support programme delivered by Mindset + Mastery Ltd. It is not a regulated health or therapeutic service and does not constitute clinical treatment.