For Referral Partners
Referral Pathway for Trauma Recovery Programme
You know who she is.
Now there is somewhere to send her.
You have been the person holding her case, watching her try things that were not built for her, and running out of options to offer. That is a specific frustration. TRIUMPH RECLAIM was built for that specific woman. This page tells you who to refer, what happens when you do, and why she will not fall through this one.
Who to Refer
You Will Know Her When You See Her
The women who benefit most from TRIUMPH RECLAIM are not hard to identify once you know what to look for. They are not beginners. They are not in acute crisis. They are women who have done real work on themselves and are ready for the next step, but whose health history, trauma background, or both have made the standard employment support pathway feel unsafe, unsuitable, or simply insufficient.
These three questions can help you identify whether a referral is right.
Has she tried standard employment support and found it did not account for her health or history?
If she has left a previous programme feeling misunderstood, overwhelmed, or simply unseen, this is the programme that was designed with her in mind. TRIUMPH RECLAIM begins where standard provision ends.
Does she want to work but something keeps getting in the way that nobody has properly addressed?
The barriers TRIUMPH RECLAIM addresses are not skills gaps or CV problems. They are physiological, psychological, and identity-level. If the surface interventions have not worked, this programme addresses what is underneath.
Is she stable enough to engage with a group-based programme, not in acute crisis, but not yet ready to enter employment alone?
The programme is not a crisis service. It is a structured journey for women who are between stability and employment. That specific middle ground is where TRIUMPH RECLAIM does its most important work.
If She Is Not Ready Yet
If the woman you are thinking of is in acute mental health crisis, severe untreated substance dependency, or requires clinical intervention before employment support, please do not refer her at this point. Referring her now would not serve her well. When she is stable, the door remains open. We will tell you what she would need in place before a referral would be appropriate, and we will welcome her warmly when that time comes.
If she would benefit from peer support while she finds her footing, Visibly Her CIC offers free weekly groups, coaching and workshops for women with chronic illness in SE London and online across the UK. No referral needed.
Visit Visibly Her →After You Refer
What Happens to Her, Step by Step
The participant's experience of TRIUMPH RECLAIM begins at the point of referral, not at the first group session. For this population, the gap between being referred and walking through the door is where the majority of attrition happens in standard programmes. TRIUMPH RECLAIM is the only programme with a structured five-step pre-engagement process designed specifically to close that gap. Every step is named, timed, and guaranteed. No woman is left wondering what happens next and no referral disappears without a response.
Within 48 hours of referral
Desk Screening
The programme team screens the referral to confirm the woman meets the population criteria. If she does, she moves immediately to step two. If she does not, a standardised feedback form is returned to you within five working days explaining why, what services would be more appropriate right now, and what would need to be in place for a future referral.
Within 5 working days of referral
Personal Welcome Call
A TRIUMPH RECLAIM practitioner makes a personal telephone call to the referred woman. This is not an administrative call. It is the first moment of relationship building. She is heard. Her questions are answered. Her accessibility needs are noted. She learns how this programme is different from what she has experienced before.
Within 2 working days of the welcome call
Information Pack
She receives a printed information pack by post and a digital copy by email. It contains a warm welcome letter from the Programme Directors, a one-page programme overview in plain language, all practical session information, and an optional pre-programme questionnaire. Nothing arrives without warning. Nothing is required before she is ready.
2 working days before her first session
Confirmation Contact
A brief, warm message by text or email confirms the first session details and reminds her that virtual attendance is available if she needs it. This final touchpoint is a gentle reminder without pressure. The maximum time from referral to first session is fifteen working days.
First session and beyond
Phase R. She Begins.
She joins a cohort of up to twelve women on the same journey. The first two weeks, Phase R, are entirely focused on creating the psychological safety the programme needs to do its work. She will not be pushed. She will be met exactly where she is. From this point she is in the hands of the same associate practitioner team for the full 26 weeks.
What Becomes Possible
What You Are Referring Her Towards
TRIUMPH RECLAIM does not just help women find jobs. It helps them find work that is right for their health, their values, and their actual capacity, and then supports them in staying there. This is possible because the programme is co-led by two specialists: Victoria Taylor, whose specialism is trauma, and Stephanie Brown, whose specialism is chronic illness. Every phase addresses both the nervous system and the body. Every session is designed for the whole woman, not just the part of her that the system has previously tried to fix. No other programme in this space has both specialisms embedded at the design level. The transformation tracked across the programme goes far beyond employment.
"This is what the programme is designed to make possible: a woman who arrived telling herself she would never work again leaves with a part-time role she negotiated herself, a business idea she is building alongside it, and the language to explain her needs to any employer she ever meets."
Not just a job. A sustainable working life, built on a foundation that can hold the complexity of who she actually is.
Trust Restored
Trust in her own body, judgement, and capacity. The foundation everything else is built on.
Identity Reclaimed
She knows who she is beyond her diagnosis, her history, and what happened to her.
Work That Fits
Employment or self-employment that is aligned with her values, her health, and her real capacity.
Outcomes That Last
Sustained employment tracked at 13 and 26 weeks. In-work support that does not withdraw at job entry.
The Referral Partnership
You Are Not Handing Her Over.
You Are Handing Her Forward.
TRIUMPH RECLAIM understands that a referral is not just an administrative act. It is a professional endorsement and a personal decision. When you refer a woman to this programme you are putting your name behind it. We take that seriously. You will not be left wondering what happened to her.
Referral Confirmation
You receive confirmation that the referral has been received and screened within 48 hours. If the referral is not appropriate at this time, you receive a structured feedback form within five working days explaining why and what would need to change. No referral disappears without explanation.
Waiting List
If the current cohort is full, screened and accepted women are placed on the Screened Reserve list and provisionally accepted for the next available cohort. Unscreened referrals are held on the Enquiry List and screened to build Tier 1 for future cohorts. The waiting list cut-off point is Session G1. You are kept informed of your referral's status throughout.
Pre-Engagement Update
You are informed when the welcome call has been completed and when she has confirmed attendance at her first session. You know she has arrived safely before the programme begins. If she does not engage with the pre-engagement process, you are notified so you can decide whether to make contact.
Ongoing Communication
Where data sharing consent has been obtained, the programme maintains a channel of communication with referring workers throughout the programme. You are not expected to chase updates. Updates come to you. The nature and frequency of communication is agreed at referral stage.
Outcome Notification
Where the referring organisation requires outcome evidence for their own reporting or for case closure, the programme provides this in an agreed format. Employment starts, sustained employment milestones, and non-employment outcomes are all available with the participant's consent.
You already know who she is.
She is the woman on your caseload who has tried everything and none of it has held. You have referred her before. You have watched her fall through the gaps. You have run out of options to offer her.
This is the option. One conversation, no paperwork, no commitment. We will tell you honestly whether she is the right fit, and if she is, we will take it from there. She will not fall through this one.
Refer Her NowFor Referral Partners
Referral Pathway for Trauma Recovery Programme
You know who she is.
Now there is somewhere to send her.
You have been the person holding her case, watching her try things that were not built for her, and running out of options to offer. That is a specific frustration. TRIUMPH RECLAIM was built for that specific woman. This page tells you who to refer, what happens when you do, and why she will not fall through this one.
Who to Refer
You Will Know Her When You See Her
The women who benefit most from TRIUMPH RECLAIM are not hard to identify once you know what to look for. They are not beginners. They are not in acute crisis. They are women who have done real work on themselves and are ready for the next step, but whose health history, trauma background, or both have made the standard employment support pathway feel unsafe, unsuitable, or simply insufficient.
These three questions can help you identify whether a referral is right.
Has she tried standard employment support and found it did not account for her health or history?
If she has left a previous programme feeling misunderstood, overwhelmed, or simply unseen, this is the programme that was designed with her in mind. TRIUMPH RECLAIM begins where standard provision ends.
Does she want to work but something keeps getting in the way that nobody has properly addressed?
The barriers TRIUMPH RECLAIM addresses are not skills gaps or CV problems. They are physiological, psychological, and identity-level. If the surface interventions have not worked, this programme addresses what is underneath.
Is she stable enough to engage with a group-based programme, not in acute crisis, but not yet ready to enter employment alone?
The programme is not a crisis service. It is a structured journey for women who are between stability and employment. That specific middle ground is where TRIUMPH RECLAIM does its most important work.
If She Is Not Ready Yet
If the woman you are thinking of is in acute mental health crisis, severe untreated substance dependency, or requires clinical intervention before employment support, please do not refer her at this point. Referring her now would not serve her well. When she is stable, the door remains open. We will tell you what she would need in place before a referral would be appropriate, and we will welcome her warmly when that time comes.
If she would benefit from peer support while she finds her footing, Visibly Her CIC offers free weekly groups, coaching and workshops for women with chronic illness in SE London and online across the UK. No referral needed.
Visit Visibly Her →After You Refer
What Happens to Her, Step by Step
The participant's experience of TRIUMPH RECLAIM begins at the point of referral, not at the first group session. For this population, the gap between being referred and walking through the door is where the majority of attrition happens in standard programmes. TRIUMPH RECLAIM is the only programme with a structured five-step pre-engagement process designed specifically to close that gap. Every step is named, timed, and guaranteed. No woman is left wondering what happens next and no referral disappears without a response.
Within 48 hours of referral
Desk Screening
The programme team screens the referral to confirm the woman meets the population criteria. If she does, she moves immediately to step two. If she does not, a standardised feedback form is returned to you within five working days explaining why, what services would be more appropriate right now, and what would need to be in place for a future referral.
Within 5 working days of referral
Personal Welcome Call
A TRIUMPH RECLAIM practitioner makes a personal telephone call to the referred woman. This is not an administrative call. It is the first moment of relationship building. She is heard. Her questions are answered. Her accessibility needs are noted. She learns how this programme is different from what she has experienced before.
Within 2 working days of the welcome call
Information Pack
She receives a printed information pack by post and a digital copy by email. It contains a warm welcome letter from the Programme Directors, a one-page programme overview in plain language, all practical session information, and an optional pre-programme questionnaire. Nothing arrives without warning. Nothing is required before she is ready.
2 working days before her first session
Confirmation Contact
A brief, warm message by text or email confirms the first session details and reminds her that virtual attendance is available if she needs it. This final touchpoint is a gentle reminder without pressure. The maximum time from referral to first session is fifteen working days.
First session and beyond
Phase R. She Begins.
She joins a cohort of up to twelve women on the same journey. The first two weeks, Phase R, are entirely focused on creating the psychological safety the programme needs to do its work. She will not be pushed. She will be met exactly where she is. From this point she is in the hands of the same associate practitioner team for the full 26 weeks.
What Becomes Possible
What You Are Referring Her Towards
TRIUMPH RECLAIM does not just help women find jobs. It helps them find work that is right for their health, their values, and their actual capacity, and then supports them in staying there. This is possible because the programme is co-led by two specialists: Victoria Taylor, whose specialism is trauma, and Stephanie Brown, whose specialism is chronic illness. Every phase addresses both the nervous system and the body. Every session is designed for the whole woman, not just the part of her that the system has previously tried to fix. No other programme in this space has both specialisms embedded at the design level. The transformation tracked across the programme goes far beyond employment.
"This is what the programme is designed to make possible: a woman who arrived telling herself she would never work again leaves with a part-time role she negotiated herself, a business idea she is building alongside it, and the language to explain her needs to any employer she ever meets."
Not just a job. A sustainable working life, built on a foundation that can hold the complexity of who she actually is.
Trust Restored
Trust in her own body, judgement, and capacity. The foundation everything else is built on.
Identity Reclaimed
She knows who she is beyond her diagnosis, her history, and what happened to her.
Work That Fits
Employment or self-employment that is aligned with her values, her health, and her real capacity.
Outcomes That Last
Sustained employment tracked at 13 and 26 weeks. In-work support that does not withdraw at job entry.
The Referral Partnership
You Are Not Handing Her Over.
You Are Handing Her Forward.
TRIUMPH RECLAIM understands that a referral is not just an administrative act. It is a professional endorsement and a personal decision. When you refer a woman to this programme you are putting your name behind it. We take that seriously. You will not be left wondering what happened to her.
Referral Confirmation
You receive confirmation that the referral has been received and screened within 48 hours. If the referral is not appropriate at this time, you receive a structured feedback form within five working days explaining why and what would need to change. No referral disappears without explanation.
Waiting List
If the current cohort is full, screened and accepted women are placed on the Screened Reserve list and provisionally accepted for the next available cohort. Unscreened referrals are held on the Enquiry List and screened to build Tier 1 for future cohorts. The waiting list cut-off point is Session G1. You are kept informed of your referral's status throughout.
Pre-Engagement Update
You are informed when the welcome call has been completed and when she has confirmed attendance at her first session. You know she has arrived safely before the programme begins. If she does not engage with the pre-engagement process, you are notified so you can decide whether to make contact.
Ongoing Communication
Where data sharing consent has been obtained, the programme maintains a channel of communication with referring workers throughout the programme. You are not expected to chase updates. Updates come to you. The nature and frequency of communication is agreed at referral stage.
Outcome Notification
Where the referring organisation requires outcome evidence for their own reporting or for case closure, the programme provides this in an agreed format. Employment starts, sustained employment milestones, and non-employment outcomes are all available with the participant's consent.
You already know who she is.
She is the woman on your caseload who has tried everything and none of it has held. You have referred her before. You have watched her fall through the gaps. You have run out of options to offer her.
This is the option. One conversation, no paperwork, no commitment. We will tell you honestly whether she is the right fit, and if she is, we will take it from there. She will not fall through this one.
Refer Her Now
TRIUMPH RECLAIM is a programme by Mindset + Mastery, founded by Victoria Taylor and Stephanie Brown. We work with women experiencing economic inactivity due to chronic illness, trauma, or both.
Email: info@triumphreclaim.com
Phone: 0208 058 4508
TRIUMPH RECLAIM is a structured employment support programme delivered by Mindset + Mastery Ltd. It is not a regulated health or therapeutic service and does not constitute clinical treatment.
Mindset + Mastery Ltd operates a safeguarding policy for all programme participants. Details available on request.
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TRIUMPH RECLAIM® is a registered trademark of Mindset + Mastery Ltd · © 2026
TRIUMPH RECLAIM® is a registered trademark of Mindset + Mastery · © 2026